Shipping policy
This Shipping Policy describes how orders made through appearancetool are prepared, dispatched, tracked, and handled when delivery issues occur.
From Order to Shipment
Once an order is successfully submitted, it may go through several steps before shipment.
These can include:
- Payment confirmation
- Inventory verification
- Address review
- Fulfillment preparation
- Packaging
- Shipping-label creation
- Fraud-prevention review where appropriate
Certain products may require additional preparation depending on their size, availability, handling requirements, or fulfillment arrangement.
Shipping Availability
Available shipping services may vary according to the destination, product, package characteristics, fulfillment location, and carrier availability.
Customers should review the applicable delivery information provided during the purchasing process.
Delivery dates or transit periods are estimates unless specifically identified as guaranteed.
Following Your Shipment
When tracking becomes available, it may be provided using the contact information associated with your purchase.
Tracking information may not show movement immediately after a shipping label is created. Carrier systems sometimes require additional time to register the shipment.
One Order, Multiple Packages
Items from the same purchase may occasionally arrive separately.
This can happen when products:
- Are fulfilled from different locations
- Require different packaging
- Become ready at different times
- Need different transportation arrangements
Separate packages may therefore have different tracking information.
Address Responsibility
Customers should carefully check delivery information before submitting an order.
An incomplete or incorrect:
- Street address
- Apartment or suite number
- City
- State
- ZIP or postal code
- Recipient name
may cause a shipment to be delayed, returned, or undeliverable.
Carrier Delays
Delivery schedules can occasionally be affected by circumstances outside our reasonable control, including severe weather, transportation interruptions, holidays, high-volume periods, or carrier operational issues.
appearancetool will provide reasonable assistance when a customer reports an unusual shipment problem.
Problems With Your Delivery
If your package arrives damaged, incomplete, or with an incorrect product, please contact:
Include your order details and an explanation of the issue.
Photographs of the product, shipping box, protective packaging, and shipping label may be requested when relevant.
Please keep the packaging and included materials until the matter has been reviewed.
Shipping Support
appearancetool
Email: info@appearancetool.us