Refund policy
We want the return process at appearancetool to be understandable and straightforward. This policy describes the general rules for returns, exchanges, cancellations, and refunds.
You Have 60 Days to Request a Return
Eligible purchases may be returned within 60 days from the order date.
If your purchase does not meet your expectations, contact us within this timeframe to begin the return process.
Contact Us Before Sending Anything Back
Start your return by emailing:
Please provide:
- Your order number
- The product you want to return
- Your reason for requesting the return
- Relevant photographs if you received a damaged, defective, or incorrect product
Wait for return instructions before shipping merchandise.
Items sent back without authorization may be refused.
Exchanges Are Available
If your purchase is not what you expected and you would prefer another eligible product, contact our support team.
Exchange availability will depend on the product and circumstances of the request.
We will review available options with you.
Return Shipping and Restocking
For eligible returns handled under this policy, return shipping costs and restocking fees will not be deducted from the approved refund.
Certain products may have specific return requirements based on manufacturer conditions. When applicable, those conditions may be stated on the relevant product page or communicated by customer support.
What Happens When We Receive Your Return?
Returned merchandise is inspected before the refund is completed.
This inspection typically takes approximately 5–7 business days after the returned product is received.
Once the product meets the applicable return criteria, the approved refund will be processed.
Refund Arrival
After the refund is issued, your bank or payment provider may require approximately 3–7 additional business days for the funds to appear in your account.
Actual posting times are controlled by the applicable financial institution or payment provider.
Cancelling Before Shipment
Need to cancel your purchase before it ships?
Contact info@appearancetool.us as quickly as possible.
For an eligible cancellation completed before shipment, a 5% processing fee will be deducted from the refund to cover transaction-processing costs.
If the order has already shipped, it will generally need to follow the normal return procedure.
Damaged or Incorrect Products
If merchandise arrives damaged, defective, or incorrect, contact us and provide your order information together with supporting photographs where appropriate.
Please retain:
- The product
- Original packaging
- Shipping labels
- Included accessories
- Other included materials
until the issue has been reviewed.
Chargebacks and Purchase Disputes
If you experience a delivery, product, cancellation, or refund issue, please contact us before filing a chargeback.
We would like the opportunity to investigate the problem and work toward a resolution.
Fraudulent chargebacks may be disputed using applicable order, transaction, delivery, and communication records.
Return Questions
appearancetool
Email: info@appearancetool.us